Privacy Policy

Last updated: 28 July 2026

This Privacy Policy explains how TOGOZ (“TOGOZ”, “we”, “us”), a company based in Dubai, United Arab Emirates, collects, uses and protects your personal data when you use the TOGOZ website (togoz.ae) and the TOGOZ mobile applications (together, the “Services”).

1. Data we collect

Account data

When you create a TOGOZ account you sign in with your mobile phone number, verified by a one-time SMS code. We store your phone number, your name, and — if you choose to add one — a profile photo and your language preferences.

Saved cars

If you use drive-thru or curbside pick-up, you may save one or more cars: the car brand, emirate, plate code and plate number, and an optional nickname. This information is shown to a restaurant only when you place an order with them, so they can identify your car.

Orders and payments

We store your order history: the items you ordered, prices, order notes, the restaurant and branch, timestamps, order status, and refunds. If you use the TOGOZ Wallet we store your balance and a transaction ledger. Card payments are processed by regulated payment providers; TOGOZ does not store your full card number.

Location

With your permission, the app uses your approximate location to show restaurants near you, sorted by distance. You can decline location access and browse by area instead — location is never required.

Technical data

Like most services, we collect basic technical information needed to run and secure the platform: device type, app version, IP address, and crash and performance diagnostics. Diagnostics are collected without your name, phone number or order contents.

2. How we use your data

• To operate the Services: process orders, payments, refunds and the wallet.
• To pass your order — and, for drive-thru, your car details and arrival — to the restaurant you ordered from.
• To notify you about your order status.
• To provide customer support and resolve disputes.
• To keep the platform secure and prevent fraud and abuse.
• To comply with legal obligations, including financial record-keeping.

We do not sell your personal data. We do not share it with third parties for their marketing.

3. Who we share data with

• Restaurants: the restaurant you order from sees your first name, your order, your order note, and — for drive-thru orders — your car and plate. Your phone number is only revealed to restaurant staff when needed to hand over your order, and every such access is logged.
• Service providers: we use established cloud infrastructure (Google Cloud / Firebase, hosted in the Middle East region) and regulated payment processors. These providers process data only on our instructions.
• Authorities: where required by UAE law or a valid legal request.

4. Data retention

We keep your account data while your account is active. Order and payment records are retained as required by UAE commercial and tax regulations. Diagnostic data is retained for a limited period. When data is no longer required, it is deleted.

5. Your rights

You may access and correct your profile data in the app at any time. You may request a copy of your personal data, or deletion of your account and associated personal data, by emailing support@togoz.ae from the phone number or email linked to your account. We will action deletion requests promptly, except for records we are legally required to keep.

6. Children

The Services are not directed at children. You must be at least 16 years old, or the age required by applicable law, to create an account.

7. Security

All traffic between the apps and our servers is encrypted. Access to personal data is restricted, role-based, and audit-logged. Money is handled through an append-only ledger with full transaction history.

8. Changes to this policy

We may update this policy as the Services evolve. Material changes will be announced in the app or on this page, with the “Last updated” date revised.

9. Contact

Questions about privacy? Contact us at support@togoz.ae — TOGOZ, Dubai, United Arab Emirates.