Support
We’re here to help — for customers and restaurant partners alike.
Contact us
The fastest way to reach us is by email at support@togoz.ae. We aim to respond within one business day. Restaurant partners can also reach their assigned relationship manager directly, or write to partners@togoz.ae.
Frequently asked questions
When is the TOGOZ app launching?
TOGOZ is launching first in the United Arab Emirates, starting with pick-up and drive-thru ordering. The iOS and Android apps are in the final stages of preparation for the App Store and Google Play. Follow this page — the download links will appear here the day we go live.
Which areas will TOGOZ cover?
All seven emirates. The app sorts restaurants by distance from you, so you always see the closest places first — whether you’re in Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah or Fujairah.
How does drive-thru ordering work?
You save your car in the app once — brand, emirate and plate number. When you place a drive-thru order, the restaurant sees your car and plate on their live orders screen. When you arrive, tap “I’m here” and they’ll bring your order out to you.
How do payments and refunds work?
You pay in the app by card, or with your TOGOZ Wallet balance. If an order is refunded — in full or for specific items — the refund is credited to your TOGOZ Wallet instantly as store credit, ready to use on your next order.
I own a restaurant. How do I join TOGOZ?
Register your interest using the form on our homepage. Our team will contact you, walk you through onboarding, set up your menu and branches, and provide the counter ordering terminal. There are no listing fees — TOGOZ charges a simple commission on completed orders.
How do I delete my account or my data?
Email support@togoz.ae from the email address or phone number linked to your account and we will delete your account and associated personal data, subject to records we are legally required to keep (such as completed payment transactions). See our privacy policy for details.
Something went wrong with my order. What do I do?
First, talk to the restaurant — for active orders they can resolve most issues on the spot, including refunds. If you can’t resolve it with the restaurant, contact us at support@togoz.ae with your order number and we’ll step in.